After your order has been shipped, tracking information will be sent to the email address provided at checkout. Please allow some time for the tracking details to be updated by the carrier.

If you have not received a shipping confirmation or your tracking information has not been updated for an extended period, please contact us with your order number and purchasing email address.

Please contact our customer service team as soon as possible after receiving your package. Include your order number, a description of the issue, and clear photos of the outer packaging, shipping label, and affected item.

Our team will review the information and provide an appropriate solution in accordance with our after-sales and return policies. Please retain the original packaging until the issue has been resolved.

For questions about product selection, ingredients, application methods, skincare routines, or product compatibility, please email our customer service team with the product name and your specific concern.

As individual skin conditions may vary, we recommend performing a patch test before using a new product. For medical conditions, severe allergies, pregnancy-related concerns, or persistent skin discomfort, please consult a qualified healthcare professional.

We welcome inquiries from distributors, retailers, e-commerce partners, content creators, media representatives, and other potential business partners.

Please send an email including your company name, location, business profile, proposed cooperation type, target market, and contact information. The relevant team will review your request and follow up if the opportunity aligns with current business plans.