We hope you are satisfied with your purchase. Please review this policy carefully before requesting a return, replacement, or refund.

1. Return Period

You may request a return within 30 days of the delivery date.

To qualify for a return, the product must:

  • Be unused, unopened, and in its original condition
  • Retain all original seals, labels, packaging, and accessories
  • Include valid proof of purchase or an order number
  • Have been purchased directly from this website

For hygiene and product-safety reasons, opened, used, tested, or unsealed skincare products are generally not eligible for return, except where required by applicable law.

Products purchased from third-party platforms or retailers must be returned through the original place of purchase.

2. Non-Returnable Items

The following items are generally not eligible for return or refund:

  • Opened, used, tested, or unsealed skincare products
  • Products without their original packaging or seals
  • Items damaged through misuse, improper storage, or accidental handling
  • Free gifts, samples, promotional items, or gift-with-purchase products
  • Clearance or final-sale items marked as non-returnable
  • Items returned without prior authorization
  • Return requests submitted more than 30 days after delivery

This section does not limit any mandatory consumer rights available under applicable law.

3. How to Request a Return

Before returning any product, contact customer service at:

Email: xiamenmido@hotmail.com

Please provide:

  • Your full name
  • Order number
  • Product name and quantity
  • Reason for the return
  • Clear photographs or videos when reporting damage, leakage, defects, missing items, or incorrect products

After reviewing your request, customer service will provide return instructions and the designated return address where applicable.

Do not return products without prior authorization. Unauthorized returns may be rejected or sent back to the customer.

4. Damaged, Defective, Incorrect, or Missing Items

Please inspect your order promptly after delivery.

Contact customer service within 7 days of delivery if:

  • A product arrives damaged or leaking
  • A product has a visible manufacturing defect
  • You receive an incorrect product
  • An item is missing from your order
  • The shipping package shows significant damage

Please retain the product, shipping carton, shipping label, and all original packaging while the request is being reviewed.

Once the issue has been verified, an appropriate solution may include:

  • Replacement
  • Partial refund
  • Full refund
  • Store credit, where available

Minor differences in color, texture, fragrance, or packaging caused by production batches, lighting, display settings, or packaging updates are not necessarily considered product defects.

5. Return Shipping Costs

Customers are responsible for return shipping costs when a return is requested because of:

  • A change of mind
  • Personal preference
  • An incorrect product or quantity ordered by the customer
  • Other reasons unrelated to product quality or fulfillment errors

Reasonable return or replacement shipping costs will be covered when the issue is caused by:

  • A verified defective or damaged product
  • An incorrect product sent
  • A confirmed fulfillment error

Original shipping charges are generally non-refundable unless the return resulted from a verified fulfillment error or applicable law requires otherwise.

A trackable shipping method is recommended. Return packages remain the customer’s responsibility until delivered to the designated return address.

6. Refund Processing

Returned products will be inspected after they are received.

Once the return is approved, the refund will be issued to the original payment method. Please allow approximately 5–10 business days for processing after inspection.

Additional time may be required for the refund to appear in your account, depending on the bank, card issuer, or payment provider.

A refund may be reduced or refused when:

  • The returned product does not meet the eligibility requirements
  • The product has been opened, used, or damaged
  • Original packaging, seals, items, or accessories are missing
  • The return was sent without authorization
  • The return package was not delivered to the designated address

Shipping charges, customs duties, import taxes, and third-party processing fees are generally non-refundable unless required by applicable law.

7. Exchanges

Direct exchanges are not currently offered for preference-based requests.

To purchase a different product, return the eligible unopened product for a refund and place a new order.

For damaged, defective, missing, or incorrectly delivered products, contact customer service before placing another order.

8. Order Cancellations

Contact customer service as soon as possible if you need to cancel an order.

Cancellation cannot be guaranteed once an order has entered processing or has been shipped.

After shipment, the order must be received before an eligible return request can be submitted.

9. Address Changes

Customers are responsible for providing a complete and accurate delivery address.

Contact customer service immediately when an address correction is required. Address changes cannot be guaranteed after the order has entered processing.

Additional shipping charges resulting from an incorrect, incomplete, or outdated address may be the customer’s responsibility.

10. Refused or Undeliverable Packages

If a package is refused, unclaimed, or returned because of an incorrect address, unsuccessful delivery, unpaid customs charges, or another customer-related reason, the following costs may be deducted from any approved refund:

  • Original shipping charges
  • Return shipping charges
  • Customs duties or handling fees
  • Carrier-imposed charges

A refund will be reviewed only after the returned package has been received and inspected.

11. International Returns

International customers must contact customer service before returning any product.

Unless the return results from a verified error, international customers are generally responsible for:

  • Return postage
  • Customs declarations
  • Duties and taxes
  • Brokerage or processing charges
  • Other return-related costs

Return customs documentation must be completed accurately. Responsibility cannot be accepted for delays, losses, or additional charges resulting from incomplete or inaccurate customs information.

12. Skin Reactions and Product Compatibility

Individual skin conditions and responses may vary.

A product that is unsuitable for an individual skin type is not automatically considered defective. A patch test is recommended before first use, and all product instructions and precautions should be followed.

Discontinue use if persistent redness, itching, burning, swelling, or other discomfort occurs. Seek professional medical advice when appropriate.

Requests involving a skin reaction will be reviewed individually. Customers may be asked to provide:

  • Order number
  • Product name
  • Description of the reaction
  • Date and method of use
  • Relevant photographs
  • Product batch information

13. Contact Information

For return, refund, or order-related questions, contact:

Email: xiamenmido@hotmail.com
Customer Service Hours: Monday–Friday, 09:00–18:30
Response Time: Usually within 24 hours on business days
Return Address: Provided after the return request has been approved

Do not send products to the original shipping address unless customer service confirms that address in writing.